Become a Master at Conflict Management at Home or Work

About this course

OVERVIEW OF COURSEThis course will give you skills in conflict management to successfully turn disagreements and conflict into productive communication so that you can not only solve your shared problems but also grow in emotional intelligence and experience enjoyable relationships with others.The dictionary defines conflict as a serious disagreement or argument. Synonyms include dispute, quarrel, squabble, discord, strife, antagonism. These are not pleasant words. And yet it is likely that you understand their meaning not because you’ve looked them up in a dictionary but because you’ve experienced them. We’ve all been caught up in the unpleasant experience of conflict. For example,You're not able to sleep due to a neighbor's late-night music or barking dog.You’re on a sales team which has won a big contract. Your new customer wants your product quickly and at as low a price as possible. However, engineering wants to slow the project down to ensure that all technical and quality standards are met. You’re in a tug of war.A few of the neighbors have not been paying their homeowners association dues. Others are violating the property rules.You’ve come up with good technical solutions to a thorny problem but wonder if there is the political will to implement your recommendations.Your boss wants you to work overtime this weekend when you’ve planned a big outing with your family.A teenager has trouble getting off the computer to do his chores.You and your partner have totally different opinions when it comes to a major life decision.A young adult child has returned home and is now living off of you and your spouse claiming that she hasn’t been able to find a good job.This is just a small sampling of situations that require conflict management with emotional intelligence. Notice a few cha