Artificial Intelligence in Operations Management

About this course

This course is a good start to know about operations management domain, to get closer to the Artificial Intelligence domain, and how both domains can intersect. AI is a booming topic, and its applications widespread so fast, and in this course you will learn about the fundamentals of any business operations,  how to manage it, and how to maximize the benefits of AI in improving business operations core functions.  This course explores the integration of Artificial Intelligence (AI) into Operations Management (OM) to drive efficiency, innovation, and data-driven decision-making across business processes. Students will gain a comprehensive understanding of how AI technologies—such as machine learning, predictive analytics, natural language processing, and automation—are reshaping traditional OM domains including supply chain management, production planning, inventory control, quality assurance, and service operations.The course combines theoretical frameworks with applications, and current industry trends. By the end of the course, students will be equipped to identify opportunities for AI deployment in operational contexts, assess the ethical and managerial implications, and design strategic AI-based solutions to real-world challenges in operations.What you will learn:Fundamentals of Operations ManagementThe Role of AI in Operations ManagementAI-Driven Process Automation in Operations ManagementAI in Supply Chain ManagementAI and Predictive MaintenanceAI in Production and ManufacturingAI in Customer Relationship Management (CRM)Future Trends of AI in Operations ManagementCase Studies on AI Implementation in Operations Managementif you are a newcomer to the industrial world, or you are a front line manager or even a director, you will get a good idea about the different applications of Artificial Intelligence in Operations Management.

Course objectives

• Equip students to identify opportunities for AI deployment in operational contexts
• Assess ethical and managerial implications of AI in operations
• Design strategic AI-based solutions to real-world operational challenges