Apple Support Pro Certification Guide (SUP-2026)

About this course

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. The Apple Support Pro Certification Guide (SUP-2026) is designed for IT professionals and support specialists to master Apple device troubleshooting and management. You will learn to use key tools like Apple Configurator, MDM, and iCloud to manage and support Apple devices. The course combines theoretical knowledge with practical experience, covering troubleshooting, device setup, backup, restore, security, and enterprise solutions. You’ll explore how to troubleshoot iOS and macOS devices, manage Apple accounts, and configure iCloud and Continuity features. Additionally, the course covers network issues, privacy settings, and Apple’s diagnostic tools, preparing you to handle common device challenges effectively. This course is perfect for IT professionals and Apple technicians looking to specialize in Apple support, with no prior Apple experience required. By the end, you’ll be equipped to manage Apple devices in enterprise environments, optimize their performance, and ensure security.

Course objectives

• equip students with the ability to manage Apple devices in enterprise settings
• develop skills for optimizing Apple device performance
• ensure students can implement security measures for Apple devices