Amazon Connect Chat and Messaging Fundamentals
About this course
This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs. By the end of this course, you will: - Identify Amazon Connect chat and messaging channels - Recognize benefits of Amazon Connect chat and messaging channels - Recognize the built-in features and integrations possible in Amazon Connect chat and messaging channels - Recall the agent and customer experience using Amazon Connect chat and messaging - Recognize considerations for Amazon Connect chat and messaging service quotas. - Recognize Amazon Connect chat and messaging security considerations.
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What you'll learn
- Identify Amazon Connect chat and messaging channels
- Recognize benefits of Amazon Connect chat and messaging channels
- Understand built-in features and integrations possible
- Recall experiences of agents and customers using Amazon Connect
- Consider service quotas for chat and messaging
- Acknowledge security considerations for Amazon Connect
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