(220-1102) - CompTIA A+ Core 2 - Study Guide

About this course

Candidates are encouraged to use this study guide to help prepare for the CompTIA A+ Core 1 (220-1101) certification exam. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1101) and Core 2 (220-1102). The CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams will verify the successful candidate has the knowledge and skills required to:Core 1:• Install, configure, and maintain computer equipment, mobile devices, and software for end users• Service components based on customer requirements• Understand networking basics and apply basic cybersecurity methods to mitigate threats• Properly and safely diagnose, resolve, and document common hardware and software issues• Apply troubleshooting skills and provide customer support using appropriate communication skills• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environmentsCore 2:• Operating Systems• Security• Software Troubleshooting• Operational ProceduresThis is equivalent to 12 months of hands-on experience working in a help desk support technician, desktop support technician, or field service technician job role. These content examples are meant to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.All exams includes 60 questions each with 90 minutes to complete. The passing score is 65%.