12 Best Knowledge Management Certification Courses
We compared 12 Knowledge Management courses currently listed on Udemy, priced from $19.99 to $199.99. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 12
- Price range
- $19.99 – $199.99
- Providers
- Udemy
- Last updated
- 18 Sep 2026
How these 12 courses were chosen
Every course below is a real, currently listed course from Udemy, matched to "knowledge management" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $19.99 to $199.99, as listed by the provider when we last updated the page.
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1
Salesforce Service Cloud Certification - Pass the Exam Fast
Are you preparing for the Salesforce Service Cloud Consultant Certification or looking to deepen your expertise in Service Cloud? This course is designed to give you the hands-on, exam-focused practice you need to succee...
$19.99listed price -
2
Simulado Microsoft Dynamics 365 Customer Service MB-230
Simulado Microsoft Dynamics 365 Customer Service MB-230. Este teste prático foi desenhado para profissionais que buscam a certificação de consultor funcional em atendimento ao cliente. A gestão eficiente do suporte é um...
$34.99listed price -
3
Microsoft MB-230: Dynamics 365 Exam Prep (Unofficial)
Are you preparing for the Microsoft MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant certification?This practice test course is designed to help you strengthen your knowledge and boost your exam read...
$19.99listed price -
4
CIS Customer Service Management Exam Prep 2026
Embark on a journey to master ServiceNow Customer Service Management (CSM) with our comprehensive training designed specifically for the CIS-CSM exam. This course offers an in-depth look into the tools and techniques ess...
$19.99listed price -
5
MB-230 and MB-240 Microsoft Dynamics 365 Test 2026
Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant and Exam MB-240: Microsoft Dynamics 365 Field Service Functional ConsultantExam MB-230: Microsoft Dynamics 365 Customer Service Functional Consul...
$19.99listed price -
6
Exam Preparation for ServiceNow Certified System Admin (CSA)
This course shows you how to prepare for the exam and what the exam looks like.Exam PurposeThe CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implem...
$199.99listed price -
7
MB-230 Dynamics 365 Customer Service Tests
Prepare for the MB-230 Microsoft Dynamics 365 Customer Service exam with this focused practice test course. This course is designed for learners who want to test their knowledge of Dynamics 365 Customer Service, case man...
$109.99listed price -
8
Tests for Microsoft Dynamics 365 Customer Service MB-230
Disclaimer:Tests for Microsoft Dynamics 365 Customer Service MB-230 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subject...
$24.99listed price -
9
Pratique pour l'examen MB-230 : Dynamics 365 Service Client
Ce parcours de tests pour la certification MB-230 : Dynamics 365 Customer Service Functional Consultant est conçu pour les professionnels qui souhaitent exceller dans la gestion du service client à l’aide de Microsoft Dy...
$19.99listed price -
10
MB-230 Consultant fonctionnel Microsoft Dynamics 365 - 2026
The MB-230 Consultant fonctionnel Microsoft Dynamics 365 Customer Service certification is a pivotal credential for professionals aiming to demonstrate their expertise in implementing and managing Microsoft Dynamics 365...
$19.99listed price -
11
ServiceNow Certified System Administrator (CSA) Exam Prep
About the Certification: ServiceNow Certified System Administrator (CSA)The ServiceNow Certified System Administrator (CSA) certification focuses on the core skills needed to work with the ServiceNow platform as an admin...
$19.99listed price -
12
Salesforce Certification: Service Cloud Rapid Exam Prep
THIS COURSE IS NO LONGER BEING UPDATEDTHIS COURSE IS NO LONGER BEING UPDATEDI am waiting for Udemy to let me unpublish it.-----------------------------------------This course will help you to pass the Service Cloud Consu...
$49.99listed price
Best Knowledge Management Certification Courses compared
| # | Course | Provider | Offered by | Price | |
|---|---|---|---|---|---|
| 1 | Salesforce Service Cloud Certification - Pass the Exam Fast | Udemy | — | $19.99 | View → |
| 2 | Simulado Microsoft Dynamics 365 Customer Service MB-230 | Udemy | — | $34.99 | View → |
| 3 | Microsoft MB-230: Dynamics 365 Exam Prep (Unofficial) | Udemy | — | $19.99 | View → |
| 4 | CIS Customer Service Management Exam Prep 2026 | Udemy | — | $19.99 | View → |
| 5 | MB-230 and MB-240 Microsoft Dynamics 365 Test 2026 | Udemy | — | $19.99 | View → |
| 6 | Exam Preparation for ServiceNow Certified System Admin (CSA) | Udemy | — | $199.99 | View → |
| 7 | MB-230 Dynamics 365 Customer Service Tests | Udemy | — | $109.99 | View → |
| 8 | Tests for Microsoft Dynamics 365 Customer Service MB-230 | Udemy | — | $24.99 | View → |
| 9 | Pratique pour l'examen MB-230 : Dynamics 365 Service Client | Udemy | — | $19.99 | View → |
| 10 | MB-230 Consultant fonctionnel Microsoft Dynamics 365 - 2026 | Udemy | — | $19.99 | View → |
| 11 | ServiceNow Certified System Administrator (CSA) Exam Prep | Udemy | — | $19.99 | View → |
| 12 | Salesforce Certification: Service Cloud Rapid Exam Prep | Udemy | — | $49.99 | View → |
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 12 priced courses on this page run from $19.99 to $199.99, with the middle of the range around $19.99 — a spread of $180.00. That is a wide gap for one subject. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Udemy. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick.
Courses versus exam preparation
12 of the entries here are built around a certification exam rather than teaching Knowledge Management from scratch. They are the right choice only if you already know the material and want to pass a specific exam; if you are starting out, pick one of the taught courses first and come back to exam preparation afterwards.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.