15 Best Customer Satisfaction Courses on Coursera
We compared 15 Customer Satisfaction courses currently listed on Coursera, priced from $9.99 to $49.00. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 15
- Price range
- $9.99 – $49.00
- Providers
- Coursera
- Last updated
- 18 Sep 2026
How these 15 courses were chosen
Every course below is a real, currently listed course from Coursera, matched to "customer satisfaction" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $49.00, as listed by the provider when we last updated the page.
-
1
Create a Customer Satisfaction Survey in Qualtrics
Offered by Coursera
By the end of this project, you will discover how to create a basic Customer Satisfaction survey in Qualtrics. This type of study will help your business more accurately understand how customers in various segments feel...
$9.99listed price -
2
Create a services customer satisfaction process
Offered by Coursera
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This co...
$9.99listed price -
3
Modern Retail Management and E-Commerce
Offered by EDUCBA
Master the principles, strategies, and operational practices that drive success in modern retail businesses. This comprehensive course provides a practical understanding of retail management, covering everything from ret...
$49.00listed price -
4
Modern Logistics Management and Operational Strategy
Offered by EDUCBA
Learn how to analyze, evaluate, and apply modern logistics management concepts to improve supply chain performance, optimize e-commerce logistics, and develop competitive global logistics strategies. This course provides...
$49.00listed price -
5
ITIL V4 Explanation of Service Value System & its Components
Offered by EDUCBA
Upon completing this course, participants will: 1) Gain a comprehensive understanding of the ITIL Service Value System (SVS) and its core components. 2) Explore advanced strategies for creating and managing value within...
$49.00listed price -
6
Luxury Hospitality & Brand Innovation
Offered by STARWEAVER
In today’s experience-driven world, luxury hospitality brands must continuously innovate to delight discerning guests and drive brand differentiation. The Luxury Hospitality & Brand Innovation Specialization prepares pro...
$49.00listed price -
7
Lean Management Fundamentals
Offered by STARWEAVER
This course provides a practical foundation in Lean management, equipping participants with the knowledge and tools to eliminate waste, streamline processes, and create value for customers. You’ll learn how to apply Lean...
$49.00listed price -
8
Analyze and Apply Agile & Scrum for Business Success
Offered by EDUCBA
Learners will be able to explain Agile principles, apply Scrum frameworks, analyze team dynamics, and evaluate real-world Agile practices across business contexts. This course equips learners with a structured understand...
$49.00listed price -
9
Consumer Behavior & Service Marketing
Offered by EDUCBA
Master consumer behavior, marketing psychology, communication strategy, branding, and service marketing to create customer-focused business growth. Learn how to influence buying decisions, build powerful brands, and deli...
$49.00listed price -
10
Introduction to HVAC Smart Tools
Offered by Interplay Learning
The heating, ventilation, and air conditioning industry is undergoing a digital transformation. This introductory course prepares you to stay ahead of the curve by mastering the integration of smart devices into modern H...
$49.00listed price -
11
Logistics and Inventory Management
Offered by EDUCBA
Build practical expertise in logistics management, inventory control, warehousing, and supply chain operations. Learn to optimize inventory, warehouse workflows, transportation strategies, and digital logistics systems f...
$49.00listed price -
12
Fundamentals of Operations, with Goldman Sachs 10,000 Women
Offered by Goldman Sachs
This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level. In this course, you will learn about operati...
$49.00listed price -
13
Mastering Generative AI for Customer Service Excellence
Offered by Edureka
Mastering Generative AI for Customer Service Excellence is an industry-aligned specialization that helps professionals design, implement, and manage AI-powered customer service systems that are intelligent, efficient, an...
$49.00listed price -
14
Analyze Marketing Performance Using R and Excel
Offered by EDUCBA
By the end of this course, learners will be able to analyze marketing performance using data, apply key marketing metrics, evaluate customer behavior, and build data-driven strategies using R and Microsoft Excel. Learner...
$49.00listed price -
15
Master the 8Ps of Service Marketing
Offered by EDUCBA
Master the 8Ps of service marketing and learn how to design customer-centric strategies that improve service quality, satisfaction, and business performance. This course provides a comprehensive and practical approach to...
$49.00listed price
Best Customer Satisfaction Courses on Coursera compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 15 priced courses on this page run from $9.99 to $49.00, with the middle of the range around $49.00 — a spread of $39.01. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.