9 Best Customer Journey Mapping Courses on Coursera
We compared 9 Customer Journey Mapping courses currently listed on Coursera, priced from $9.99 to $49.00. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 9
- Price range
- $9.99 – $49.00
- Providers
- Coursera
- Last updated
- 18 Sep 2026
How these 9 courses were chosen
Every course below is a real, currently listed course from Coursera, matched to "customer journey mapping" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $49.00, as listed by the provider when we last updated the page.
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1
GenAI for Customer Journey Mapping
Offered by Coursera
This course introduces you to the transformative power of Generative AI in customer journey mapping. Learn to leverage AI tools like ChatGPT to create dynamic, predictive customer journeys that adapt in real-time. By unc...
$49.00listed price -
2
DeepSeek R1 for AI Marketing and Business Strategy
Offered by SkillsBooster Academy
Master AI-powered marketing strategy with DeepSeek R1 — and turn generative AI into your competitive edge. The marketing landscape is being redefined by artificial intelligence. Customers expect personalization. Campaign...
$49.00listed price -
3
Microsoft Customer Journey Mapping
Offered by Microsoft
Customer Journey Mapping teaches learners to design, automate, optimize, and analyze AI-powered customer journeys using Microsoft’s marketing technology stack. Designed for marketing managers, campaign specialists, and m...
$49.00listed price -
4
Content & Social Media Marketing
Offered by EDUCBA
Build job-ready skills in digital marketing, social media strategy, content marketing, and CMS tools. Learn how to grow brand visibility, engage audiences, and manage social media campaigns with confidence. This Speciali...
$49.00listed price -
5
Advanced AI-Driven Brand Strategy for Digital Growth & Scale
Offered by Board Infinity
This Specialization equips marketing professionals, brand strategists, and business leaders with the skills to design and optimize modern brand strategies using digital ecosystems and AI. Learners will analyse customer j...
$49.00listed price -
6
Digital Marketing Essentials
Offered by Madecraft
Digital marketing now drives how organizations attract, convert, and retain customers, and this Specialization gives you the complete toolkit to do that work end-to-end. Across three courses, you'll build a digital marke...
$49.00listed price -
7
Brand Strategy and Messaging
Offered by Coursera
Strong product marketing starts with clear positioning, consistent messaging, and a deep understanding of customer needs. In this course, learners will build the foundational communication skills required to create compe...
$49.00listed price -
8
Enhance User Interface Design with Mood Boards in Miro
Offered by Coursera
By the end of this project, you will be able to create a mood board that can be leveraged to enhance user interface design. To do this, you will gain hands-on experience applying design thinking, user interface knowledge...
$9.99listed price -
9
Create a services customer satisfaction process
Offered by Coursera
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This co...
$9.99listed price
Best Customer Journey Mapping Courses on Coursera compared
| # | Course | Provider | Offered by | Price | |
|---|---|---|---|---|---|
| 1 | GenAI for Customer Journey Mapping | Coursera | Coursera | $49.00 | View → |
| 2 | DeepSeek R1 for AI Marketing and Business Strategy | Coursera | SkillsBooster Academy | $49.00 | View → |
| 3 | Microsoft Customer Journey Mapping | Coursera | Microsoft | $49.00 | View → |
| 4 | Content & Social Media Marketing | Coursera | EDUCBA | $49.00 | View → |
| 5 | Advanced AI-Driven Brand Strategy for Digital Growth & Scale | Coursera | Board Infinity | $49.00 | View → |
| 6 | Digital Marketing Essentials | Coursera | Madecraft | $49.00 | View → |
| 7 | Brand Strategy and Messaging | Coursera | Coursera | $49.00 | View → |
| 8 | Enhance User Interface Design with Mood Boards in Miro | Coursera | Coursera | $9.99 | View → |
| 9 | Create a services customer satisfaction process | Coursera | Coursera | $9.99 | View → |
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 9 priced courses on this page run from $9.99 to $49.00, with the middle of the range around $49.00 — a spread of $39.01. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.