11 Best Customer Engagement Certification Courses
Customer engagement certification courses help learners understand how to attract, retain and nurture relationships with customers using a range of digital tools and platforms. On this page you will find eleven Udemy courses that cover fundamentals and exam preparation for Microsoft Dynamics 365, Salesforce Marketing Cloud and related marketing consultant roles. The courses vary in focus – some provide broad introductions to the Microsoft MB‑220 marketing consultant exam, while others target specific certification tests such as MB‑910 or Salesforce Agentforce specialist exams. Prices listed reflect the provider's current offering, ranging from $19.99 to $89.99. By comparing the course titles, price points and the specific certification they prepare for, you can decide which option aligns best with your current skill level and career goals.
- Courses compared
- 11
- Price range
- $19.99 – $89.99
- Providers
- Udemy
- Last updated
- 18 Sep 2026
How these 11 courses were chosen
Every course below is a real, currently listed course from Udemy, matched to "customer engagement" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $19.99 to $89.99, as listed by the provider when we last updated the page.
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1
Fundamental Course : Microsoft MB-220 (Marketing Consultant)
Fundamental Course : Microsoft MB-220 (Marketing Consultant) Microsoft Dynamics 365 Marketing Functional Consultant (101 level course)This course helps candidates learn the concepts for Microsoft Dynamics 365 Marke...
$89.99listed price -
2
Microsoft Dynamics 365 Fundamentals MB-910 Exámenes
Microsoft Dynamics 365 Fundamentals MB-910 Exámenes de práctica. La transformación digital de las relaciones con los clientes y los procesos de negocio se apoya hoy en plataformas integradas de vanguardia, donde Microsof...
$29.99listed price -
3
Marketing Cloud Advanced Cross Channel Accredited Exam Prep
About the Marketing Cloud Advanced Cross Channel Accredited Professional CredentialThe Marketing Cloud Advanced Cross Channel Accredited Professional recognizes individuals with practical knowledge and experience across...
$19.99listed price -
4
Salesforce Certified Agentforce Specialist Exam 2026
Prepare confidently for the Salesforce Certified Agentforce Specialist credential with realistic, scenario-based practice exams designed for professionals working with Salesforce AI agents and automation capabilities.Thi...
$19.99listed price -
5
Salesforce Marketing Cloud Administrator - Exam Pre Set
The Salesforce Marketing Cloud Administrator exam preparation course is a comprehensive program designed to equip individuals with the knowledge and skills needed to excel in the role of a Marketing Cloud Administrator....
$19.99listed price -
6
Dynamics 365 Sales Functional Consultant Associate - MB-210
3 Practice Test, 180 real exam questions.This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Sales; manage core sales tables; and configure additional tools and services.Sk...
$19.99listed price -
7
Tests for Microsoft Dynamics 365 Fundamentals (CRM) MB-910
Disclaimer:Tests for Microsoft Dynamics 365 Fundamentals (CRM) MB-910 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subje...
$24.99listed price -
8
MB-220: Microsoft Marketing Functional Consultant Tests Prep
MB-220: Microsoft Dynamics 365 Customer Insights Functional Consultant Associate certification is designed for professionals who specialize in implementing and configuring the Microsoft Dynamics 365 Customer Insights sol...
$19.99listed price -
9
Salesforce Certified Agentforce Sales Foundations Exam Prep
Prepare for the Salesforce Certified Agentforce Sales Foundations exam with practice tests focused on sales planning, customer engagement, deal management, pipeline management, forecasting, order fulfillment, and custome...
$19.99listed price -
10
MB-910: Microsoft Dynamics 365 Fundamentals CRM Tests 2026
MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification is designed for individuals seeking to establish a foundational understanding of Microsoft Dynamics 365 Customer Relationship Management (CRM) applications....
$19.99listed price -
11
MB-920: Microsoft Dynamics 365 Fundamentals (ERP) Exam w/Lab
MB-920: Microsoft Dynamics 365 Fundamentals (ERP) Certification Practice Exam, a comprehensive and rigorous assessment tool designed to help individuals prepare for the Microsoft Dynamics 365 Fundamentals certification e...
$19.99listed price
Best Customer Engagement Certification Courses compared
| # | Course | Provider | Offered by | Price | |
|---|---|---|---|---|---|
| 1 | Fundamental Course : Microsoft MB-220 (Marketing Consultant) | Udemy | — | $89.99 | View → |
| 2 | Microsoft Dynamics 365 Fundamentals MB-910 Exámenes | Udemy | — | $29.99 | View → |
| 3 | Marketing Cloud Advanced Cross Channel Accredited Exam Prep | Udemy | — | $19.99 | View → |
| 4 | Salesforce Certified Agentforce Specialist Exam 2026 | Udemy | — | $19.99 | View → |
| 5 | Salesforce Marketing Cloud Administrator - Exam Pre Set | Udemy | — | $19.99 | View → |
| 6 | Dynamics 365 Sales Functional Consultant Associate - MB-210 | Udemy | — | $19.99 | View → |
| 7 | Tests for Microsoft Dynamics 365 Fundamentals (CRM) MB-910 | Udemy | — | $24.99 | View → |
| 8 | MB-220: Microsoft Marketing Functional Consultant Tests Prep | Udemy | — | $19.99 | View → |
| 9 | Salesforce Certified Agentforce Sales Foundations Exam Prep | Udemy | — | $19.99 | View → |
| 10 | MB-910: Microsoft Dynamics 365 Fundamentals CRM Tests 2026 | Udemy | — | $19.99 | View → |
| 11 | MB-920: Microsoft Dynamics 365 Fundamentals (ERP) Exam w/Lab | Udemy | — | $19.99 | View → |
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 11 priced courses on this page run from $19.99 to $89.99, with the middle of the range around $19.99 — a spread of $70.00. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Udemy. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick.
Courses versus exam preparation
11 of the entries here are built around a certification exam rather than teaching Customer Engagement from scratch. They are the right choice only if you already know the material and want to pass a specific exam; if you are starting out, pick one of the taught courses first and come back to exam preparation afterwards.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.