Udemy Certificate 0

The Art of Exceptional Customer Service 1 Day Full Training

About this course

You’ll learn practical techniques for handling tough customer interactions across phone, email and chat, using examples from real‑estate and hospitality settings. The course shows how to de‑escalate complaints and turn dissatisfied patrons into loyal supporters. It’s focused on everyday tools you can apply immediately in a customer‑facing role.

47/100

CourseAsk score

What the provider tells you: 23/45
Who stands behind it: 8/35
How complete the listing is: 16/20

Scores how much the provider publishes and who stands behind it — not how well it is taught.

What you'll learn

Apply specific de‑escalation techniques to calm upset customers
Use appropriate phone, email, and chat etiquette for professional communication
Identify common customer pain points and respond with solutions that build loyalty
Adapt hospitality‑style service principles to various industry contexts

Course objectives

Equip learners with actionable tools for challenging service scenarios
Provide frameworks for effective multi‑channel customer communication
Demonstrate how to convert complaints into positive outcomes

Communication Skills #conflict resolution #professional development #customer service #communication #training #empathy #real estate #customer satisfaction #hospitality #client relations #de‑escalation #phone etiquette #email etiquette #chat support #complaint handling #loyalty building #service communication

Discounted on Udemy

List price $69.99. Udemy runs frequent sales, so the checkout price is usually far lower. We do not receive the live sale price, so we do not guess it — open the course to see today's.

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