15 Best Customer Service Courses on Coursera
We compared 15 Customer Service courses currently listed on Coursera, priced from $9.99 to $49.00. 5 come from a named university or institution, including Dell Technologies, University of Arizona and Digital Marketing Institute. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 15
- Price range
- $9.99 – $49.00
- Providers
- Coursera
- Last updated
- 30 Aug 2026
How these 15 courses were chosen
Every course below is a real, currently listed course from Coursera, matched to "customer service" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $49.00, as listed by the provider when we last updated the page.
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1
Dell Technologies Customer Service for Technical Support
Offered by Dell Technologies
This course is designed for aspiring IT professionals who are eager to excel in the dynamic field of technical support. No previous experience is necessary. This course is aimed at equipping participants with the essenti...
$49.00listed price -
2
Customer Service Excellence Capstone
Offered by Microsoft
Prove your readiness to excel in modern customer-facing roles with this high-impact Customer Service Excellence Capstone. Designed as the culminating experience of the program, this course challenges you to integrate AI-...
$49.00listed price -
3
Commercial Skills: Negotiation, Sales, Customer service
Offered by Chris Croft Training
Strong commercial skills are essential for succeeding at all stages of your career. This course is taught by world renowned business trainer Chris Croft, and is delivered through short, bite-sized videos packed with prac...
$49.00listed price -
4
Empathy In Customer Service To Make Customers Feed Cared For
Offered by Alex Genadinik
Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your busin...
$49.00listed price -
5
Mastering Generative AI for Customer Service Excellence
Offered by Edureka
Mastering Generative AI for Customer Service Excellence is an industry-aligned specialization that helps professionals design, implement, and manage AI-powered customer service systems that are intelligent, efficient, an...
$49.00listed price -
6
Customer Service Essentials: 20 Skills for Happy Clients
Offered by STARWEAVER
Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners pra...
$49.00listed price -
7
Create a Customer Service Survey in Microsoft Forms
Offered by Coursera
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed t...
$9.99listed price -
8
GenAI for Customer Service Teams
Offered by Coursera
"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for c...
$49.00listed price -
9
Using Surveys To Improve Your Customer Service
Offered by Alex Genadinik
Learn how to create effective customer surveys to aid your customer service, how to technically put together a feedback form, and what kinds of questions can be most effective at getting you true insight about the experi...
$49.00listed price -
10
Customer Service, Customer Support, Customer Experience
Offered by Alex Genadinik
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every s...
$49.00listed price -
11
2026 Introduction To Customer Service & Customer Support
Offered by Alex Genadinik
Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively com...
$49.00listed price -
12
Customer-Focused Entrepreneurship: Service Insight & Loyalty
Offered by University of Arizona
In Customer-Focused Entrepreneurship: Service Insight & Loyalty, learners build a strong foundation in customer‑focused entrepreneurship by exploring how exceptional service and informed decision‑making drive business su...
$49.00listed price -
13
Digital Channel Planning Strategy
Offered by Digital Marketing Institute
Digital Marketing Institute is the global standard in Digital Marketing Certification. Our mission is to give our students the confidence and knowledge they need to advance in their careers through this specialization. T...
$49.00listed price -
14
Inventory Management
Offered by University of California, Irvine
This course is for business professionals, operations managers, supply chain analysts, and anyone looking to optimize inventory processes. Inventory is a strategic asset for organizations. Effective inventory management...
$49.00listed price -
15
Introduction to Technical Support
Offered by IBM
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin th...
$49.00listed price
Best Customer Service Courses on Coursera compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 15 priced courses on this page run from $9.99 to $49.00, with the middle of the range around $49.00 — a spread of $39.01. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick. 5 of these are produced by a named university or institution, including Dell Technologies, University of Arizona and Digital Marketing Institute — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 30 August 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.