15 Best Customer Experience Courses on Coursera
We compared 15 Customer Experience courses currently listed on Coursera, priced from $9.99 to $79.00. 8 come from a named university or institution, including University of Maryland, College Park, Kennesaw State University and University of Arizona. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 15
- Price range
- $9.99 – $79.00
- Providers
- Coursera
- Last updated
- 30 Aug 2026
How these 15 courses were chosen
Every course below is a real, currently listed course from Coursera, matched to "customer experience" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $79.00, as listed by the provider when we last updated the page.
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1
Coursera MOOC / Non-creditCustomer Service, Customer Support, Customer Experience
Offered by Alex Genadinik
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every s...
$49.00listed price -
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2
Coursera MOOC / Non-creditCustomer Experience: How To Delight Customers
Offered by Alex Genadinik
Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where custo...
$49.00listed price -
3
Lean Enterprise Framework: Transform the Business Model
Offered by University of Maryland, College Park
This course provides a comprehensive overview of lean portfolio and product management, focusing on transforming business models through customer-centric approaches and innovative product development strategies. Key topi...
$49.00listed price -
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4
Transforming Your Company's Data Analytics
Offered by University of Maryland, College Park
This program helps see the dynamic capabilities of your organization. Using the fitness landscape model, we help managers see where they are in relation to other organizations and how to reconfigure their dynamic capabil...
$49.00listed price -
5
Customer Centricity with Professor Jagdish Sheth
Offered by Kennesaw State University
This is a master class in Customer Centricity. Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, guides you through proven strategies and practical steps for implementing customer cen...
$79.00listed price -
6
Customer-Focused Entrepreneurship & Service Strategy
Offered by University of Arizona
This specialization teaches how to build a customer‑focused business by connecting service strategy, customer insight, and relationship development. Learners explore how excellent service drives differentiation, how to d...
$49.00listed price -
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7
Omnichannel Retail Strategy
Offered by University of Pennsylvania
This Specialization provides learners with insight about operating in a transformed retail industry. You'll learn how to navigate the disruption in retail marketing caused by COVID-19 and to develop a framework to create...
$79.00listed price -
8
AI Empowerment for Small Businesses
Offered by University of Maryland, College Park
Welcome to our transformative course designed to guide small business owners and entrepreneurs through the rapidly evolving landscape of Artificial Intelligence (AI). In this journey, you will develop a comprehensive und...
$49.00listed price -
9
Business Process Management in Healthcare Organizations
Offered by Rutgers the State University of New Jersey
Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? For exam...
$49.00listed price -
10
Adobe Ecommerce Foundation
Offered by Adobe
E-commerce is a crucial part of customer experience and B2B technology, with younger consumers becoming business buyers. Implementing an e-commerce system involves business, marketing, and IT to create a personalized use...
$49.00listed price -
11
Capstone: Making the Case for AI
Offered by Emory University
Put everything you learned in the AI in Marketing Specialization into practice in this capstone project. This course asks learners to explore AI implementations in marketing--connecting to customer equity, demonstrating...
$49.00listed price -
12
Introduction to Information Systems for Business
Offered by Howard University
This Specialization is for learners seeking to develop skills in information systems. Through each course, learners will apply knowledge and skills to solve problems in their field (e.g., health informatics, legal, proje...
$79.00listed price -
13
Coursera MOOC / Non-creditEffective Service Innovation by Design in Hotel Management
Offered by STARWEAVER
This practical course provides learners with insights into the art and science of designing innovative services in the Hotel industry to meet customers' evolving needs and drive organizational success. Throughout the cou...
$49.00listed price -
14
Coursera MOOC / Non-creditHospitality Luxury Brand Management
Offered by STARWEAVER
Explore the world of luxury hospitality branding and learn how to manage, maintain, and innovate within this exclusive industry. This course identifies the unique challenges, trends, and opportunities of luxury brand man...
$49.00listed price -
15
Agile Projects: Developing Tasks with Taiga
Offered by Coursera
By the end of this guided project, you will be fluent in creating tasks for Agile projects based on previous project phases. This will enable you to identify "How" the customer/user will experience the product or service...
$9.99listed price
Best Customer Experience Courses on Coursera compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 15 priced courses on this page run from $9.99 to $79.00, with the middle of the range around $49.00 — a spread of $69.01. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick. 8 of these are produced by a named university or institution, including University of Maryland, College Park, Kennesaw State University and University of Arizona — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 30 August 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.